Travel Restrictions to Australia
The Australian Government has announced that as of 1 February 2020, all travellers arriving from any part of mainland China, regardless of nationality, will be subject to enhanced border control measures to ensure the health, safety and well-being of the Australian community.
Click here for information from the Department of Home Affairs
Information for Australian travellers to China - current as at 1 February
On advice from the Australian Chief Medical Officer, we now recommend Australians do not travel to China due to the increased risk from novel coronavirus. If you are currently in China, leave as soon as possible by commercial means. Many airlines have temporarily reduced or stopped flights. If you or someone you know is in China and needs assistance, contact +61 2 6261 9225 from overseas or 1300 555 135 from within Australia.
Click here for the current Travel Advice for China.
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For Australians requiring urgent consular assistance, or those enquiring about or seeking assistance as a result of the novel coronavirus outbreak:
24 hour Consular Support
+61 2 6261 9225 from overseas
1300 555 135 (within Australia)
+61 421 269 080 using SMS
Contact the Consulate during business hours
+86 20 3814 0111
For advice for international students travelling to Australia from mainland China, please click here:
Appointments for passport and notarial services
Appointments are required for all passport and notarial services and must be booked via acggz.setmore.com.
Passport appointments are available Monday to Friday. Each passport applicant requires a separate appointment. Families will require separate appointments for each adult/child applicant.
Appointments are not required for passport collection or for emergency consular/passport services.
Notarial services appointments are available Monday to Friday afternoons.
Please book your appointment as early as possible.
New Digital Assistant trial for Immigration and Citizenship Clients
The Digital Assistant is being trialled at a time of escalating demand and growing client expectations that information and services will be digital, personalised and available, anywhere, anytime, and on any device. It will provide a ‘self-serve’ option for clients that makes it easier and faster to find information on our website.
The Digital Assistant uses artificial intelligence-based software and a question and answer database to respond to client enquiries in an online chat window.
During the trial, the Digital Assistant will provide answers to the top 150 visa and citizenship questions the Department currently receives from clients. It will be displayed on our immigration and citizenship website pages at https://immi.homeaffairs.gov.au.
The Digital Assistant will work on all major desktop and mobile browsers including Internet Explorer, Chrome, iOS and Android.
The Department is asking clients use the Digital Assistant throughout the trial to allow the Department to test the feasibility of the service. The trial will further test our ability to manage the resource workload associated with keeping content delivered by the Digital Assistant up-to-date.
It will be closely monitored during the trial. If it proves successful, the intent is expansion to a full content Digital Assistant, anticipated to be brought into production later in 2020.
Consulate-General Opening Hours
The Consulate-General will be open from 8:30 am to 5:00 pm Monday to Friday except for public holidays.
Australians requiring advice or assistance from the consular section may call during business hours from 8:30 to 5:00 Monday to Friday.
- Passport Applications: Monday-Friday 9:00 – 12:00 make an appointment please click here.
- Notarial Services: Monday-Friday 14:00 – 16:00 make an appointment please click here.
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