Australian Consulate-General

Travel Restrictions to Australia

The Australian Government has announced that as of 1 February 2020, all travellers arriving from any part of mainland China, regardless of nationality, will be subject to enhanced border control measures to ensure the health, safety and well-being of the Australian community.

Click here for information from the Department of Home Affairs 

Information for Australian travellers to China - current as at 1 February

On advice from the Australian Chief Medical Officer, we now recommend Australians do not travel to China due to the increased risk from novel coronavirus. If you are currently in China, leave as soon as possible by commercial means. Many airlines have temporarily reduced or stopped flights.  If you or someone you know is in China and needs assistance, contact +61 2 6261 9225 from overseas or 1300 555 135 from within Australia.  

 Click here for the current Travel Advice for China. 

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For Australians requiring urgent consular assistance, or those enquiring about or seeking assistance as a result of the novel coronavirus outbreak:

24 hour Consular Support

+61 2 6261 9225 from overseas

1300 555 135 (within Australia)

+61 421 269 080 using SMS 


Contact the Consulate during business hours

+86 20 3814 0111


For advice for international students travelling to Australia from mainland China, please click here:


Appointments for passport and notarial services

Appointments are required for all passport and notarial services and must be booked via

Passport appointments are available Monday to Friday. Each passport applicant requires a separate appointment. Families will require separate appointments for each adult/child applicant.

Appointments are not required for passport collection or for emergency consular/passport services

Notarial services appointments are available Monday to Friday afternoons.

Please book your appointment as early as possible.


New Digital Assistant trial for Immigration and Citizenship Clients

The Digital Assistant is being trialled at a time of escalating demand and growing client expectations that information and services will be digital, personalised and available, anywhere, anytime, and on any device. It will provide a ‘self-serve’ option for clients that makes it easier and faster to find information on our website.
The Digital Assistant uses artificial intelligence-based software and a question and answer database to respond to client enquiries in an online chat window.
During the trial, the Digital Assistant will provide answers to the top 150 visa and citizenship questions the Department currently receives from clients. It will be displayed on our immigration and citizenship website pages at
The Digital Assistant will work on all major desktop and mobile browsers including Internet Explorer, Chrome, iOS and Android.
The Department is asking clients use the Digital Assistant throughout the trial to allow the Department to test the feasibility of the service. The trial will further test our ability to manage the resource workload associated with keeping content delivered by the Digital Assistant up-to-date.
It will be closely monitored during the trial. If it proves successful, the intent is expansion to a full content Digital Assistant, anticipated to be brought into production later in 2020.

Consulate-General Opening Hours

The Consulate-General  will be open from 8:30 am to 5:00 pm Monday to Friday except for public holidays.

Australians requiring advice or assistance from the consular section may call during business hours from 8:30 to 5:00 Monday to Friday.

Please note:

  • Passport Applications: Monday-Friday 9:00 – 12:00 make an appointment please click here.
  • Notarial Services: Monday-Friday 14:00 – 16:00 make an appointment please click here.

Public Holidays 2020



News in Brief

Media release: Consul-General in Guangzhou

Media release: Celebrating 45 years since the establishment of diplomatic relations between Australia and China

Media release: China Free Trade Agreement continues to deliver


For speeches archive, please click here