Australian Consulate-General
Guangzhou
China

Vacancies_DHA_LE3 Positions

           AUSTRALIAN CONSULATE-GENERAL, GUANGZHOU

                       DEPARTMENT OF HOME AFFAIRS

                                                           VACANCIES

The Department of Home Affairs (HA) section of the Australian Consulate-General Guangzhou is looking at establishing an order of merit for the following positions. The order of merit will be established to fill any short or long-term vacancies that may arise in the next twelve months.

                                          Visa Processing Officer – Temporary Entry Unit (TEU)

                                          Visa Processing Officer – Permanent Entry Unit (PEU)

                                                                             Integrity Assistant

Applications are invited from Chinese Nationals, Australian Nationals and holders of diplomatic visas. If the successful applicants are Chinese Nationals, they are required to register with the Service Office of Foreign Establishments, Guangdong Province (if not already) prior to commencing employment. 

Salary for the positions will commence at RMB 7,299 (LE3) per month. We also offer competitive conditions including 20-day annual leave entitlement in pro rata, 14-day public holidays, commericial medical insurance plan and flexible working policy.

The expected vacancies will be available for an initial contract term of 6 months or 12 months. The successful applicants may be offered a further contract and a subsequent permanent contract depending on operational requirement.

Duty statement and generic skills requiement for the position are attached. Your application, written in English, must include:

  • a short pitch for the position (500 words maximum) outlining why you are the best person for the role;
  • curriculum vitae; and
  • contact details of two work-related referees.

     

    Referees should be from two different employers, where possible. Referees must also have been supervisors or managers, not peers. When providing referee details, please indicate whether the referee can speak fluent English, and ensure that:

  • contact details are up-to-date and include both email and phone numbers; and
  • the referee knows you have applied for the position.

 

Applications that do not comply with the requirement listed above will not be considered. Guidelines for addressing your application can be found on https://guangzhou.china.embassy.gov.au/gzho/JobVacancy.html

Applications and general inquiries should be emailed to:

Human Resources Department,

Australian Consulate-General Guangzhou,

Email: Recruitment.Guangzhou@dfat.gov.au

Please note that applications submitted via e-mail should be in either Word or PDF format with a maximum e-mail file size of less than 2 MB. Human Resources Department will send out notification e-mails at the end of the closing day. Applicants who do not receive notification e-mails should confirm the delivery of their applications with the Human Resources Department.

For inquiries regarding this position, please contact Human Resources Department at the email address above.

Closing date for applications is 9.00 am, Monday 11 November 2019

Late applications may not be considered.

 

*********************************************************************************************************

About the Department of Home Affairs (HA)

The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia's national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions.

The Department of Home Affairs protects Australian borders and manages the movement of people and goods across them, contributing to achieving three principal government outcomes of strong national security, a strong economy, and a prosperous and cohesive society.

Our diverse portfolio includes managing migration, humanitarian and citizenship policy and programs, and keeping Australia secure through border management and facilitating travelers and goods crossing the border

 

About the positions

Visa Processing Officer – Temporary Entry Unit (TEU)

Visa Processing Officers (VPO) work under the direction of a Team Leader and are responsible for delivering client service and assessing and/or deciding on the outcome of  temporary visa applications where appropriate.  VPOs are expected to have a high level of flexibility and good knowledge of visa processing and be willing to assist other teams, often with little notice.

The key responsibilities include but are not limited to:

  • Process visa applications in accordance with the relevant legislation, policies and procedures.
  • Assess and decide temporary entry visa applications, within service standards in a pressured environment, escalating sensitive and more complex cases as necessary
  • Prepare client correspondence for temporary entry visa applicants
  • Undertake thorough investigations to assess the bona fides of an application including interviews with clients; verification checks on documents; initiation of health checks
  • Record written outcomes clearly and concisely in English in case notes and decision records
  • Manage client enquiries via phone, email or in person including complex inquiries
  • Conduct interpretation and document translation as required
  • Provide mentoring and on-the-job training to other staff as required
  • Undertake general administrative support for the Temporary Entry Unit as required.

 

Visa Processing Officer – Permanent Entry Unit (PEU)

Visa Processing Officers (VPO) work under the direction of a Team Leader and are responsible for delivering client service and assessing and/or deciding on the outcome of permanent visa applications where appropriate.  This position also works closely with Senior Migration Officers to assess Citizenship by Descent applications lodged on behalf of children born overseas to Australian citizens in accordance with the Australian Citizenship Act 2007.

The key responsibilities include but are not limited to:

  • Process visa applications in accordance with the relevant legislation, policies and procedures
  • Assess Child and Adoption permanent visa applications, New Zealand Citizen Family Relationship visa applications, and conduct the initial assessments of low risk Partner Migration applications within service standards
  • Register and assess Citizenship by Descent applications, making recommendations to Australian-based officers for decision, escalating sensitive cases at an early stage as appropriate
  • Assist in client liaison on Citizenship By Descent matters including the preparation of routine correspondence; coordination of DNA testing; assistance with client interviews and the translation or interpretation of documents
  • Respond to routine client enquiries made by phone, email and at the counter, providing information and escalate more sensitive and complex matters as required
  • Decide temporary entry visa applications, as required but particularly during peak processing periods
  • Conduct interpretation and document translation as required
  • Provide mentoring and on-the-job training to other staff as required
  • Undertake general administrative support for the Permanent Entry Unit as required

 

Integrity Assistant

Under direction, the Integrity Assistant undertakes integrity checks for temporary and permanent visa applications processed in the Guangzhou office. Integrity Assistants are expected to have a high level of flexibility and good knowledge of visa processing and be willing to assist other teams, often with little notice.

The key responsibilities of the position include, but are not limited to:

  • Undertake data entry (non-compliance and fraud data) and reporting in Departmental systems in accordance with the relevant legislation, policies and procedures
  • Write reports and case notes in relation to the processing of visa applications.
  • Verify documentation with relevant authorities as required.
  • Develop and maintain strong network with key contacts and local to support the provision of visa services
  • Conduct interpretation and document translation as required
  • Escalation of cases of integrity concern to A based managers
  • Prepare integrity reports and written outcomes clearly and concisely in English in case notes and decision records
  • Support the PMO and SMO with ad hoc requests
  • Process referrals from visa officers onshore, ensuring cases are finalised within due dates and with accuracy (as required).
  • Decide visa applications (as required).

 

Generic Skill Requirement for the Position

  1. Good written and oral English language skills and fluency in Mandarin, including an ability to interpret and translate in both languages for operational purposes. Fluency in Cantonese is highly desirable.
  2. Sound communication and interpersonal skills and capacity to respond professionally and sensitively to internal and external stakeholders in the delivery of client service and visa decision-making.
  3. Ability to work independently as well as under direction, and to maintain high work standards, a high degree of integrity and meet deadlines.
  4. Ability to make assessments and decisions based on legal requirements incorporating initiative and sound judgement
  5. Ability to support and provide training to less experienced or lower level staff, as required.
  6. Ability to maintain productive working relationships with colleagues from a diverse range of backgrounds.

 

                                                                                                            **********************