Australian Consulate-General
Guangzhou
China

Pension Issues

AUSTRALIAN PENSIONS AND BENEFITS / CENTRELINK ISSUES

This page contains basic information from Centrelink (former Department of Social Security) which may be useful to answer quieries from existing and/or would be Centrelink customers who have previously resided in Australia.
 

Who's Centrelink?

Centrelink and Centrelink International Services (CIS) Hobart, are responsible for the payment of pensions overseas. Centrelink website
 

 

Payment Problems

If Australian residents/citizens are concerned about non-payment or delays in payment of existing pensions, you should ring the following telephone number (reverse charges) in Australia. +61 3-6222-3455. This number is answered 24 hrs a day (answering machine after hrs) and multi-lingual staff and/or interpreters are available to assist. Leave your telephone number on the answering machine, and CIS staff will attempt to call you back the next working day.

Alternatively, if you need to forward copies of documents or want to make an initial enquiry about an Australian pension, use the following fax number +61 3-6222-2865 (CIS in Hobart). You may also use the following email address:
international.services@centrelink.gov.au  

Alternatively you can write to the following address:

GPO Box 273C
Hobart
Tasmania
Australia 7001

Note: Consular staff are not qualified to advise you on pension matters or entitlements.